Grey Palace Hand Knotted Rug

Shipping:

• All orders are shipped within 3-5 working days.
• Most orders are delivered within 7-10 business days.
• Delays in delivery may occur during public holidays or due to unforeseen circumstances.
• Orders above INR 1000 qualify for free shipping in India.
• International shipping charges are extra and will be provided separately based on the location.
• Reliable courier companies and/or Speed Post are used for shipping.
• Crafts in India are not liable for any delivery delays caused by the courier company or factors beyond their control.
• After shipping, the tracking number and shipping agency information will be shared via email.
• Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
• Delivery will be attempted three times, and if unsuccessful, the package will be returned to the company. Refunds will be provided after deducting the reverse shipping fee.
• It’s important to provide a complete shipping address with the zip code and a mobile number for hassle-free delivery.
• In case of delivery issues due to incorrect details, a refund will be given after deducting the reverse shipping fee.
• If the tracking link shows the order as “Delivered,” but you haven’t received it, contact ciibyagama@gmail.com within 24 hours to investigate the issue with the courier service.

International Shipping:

• Shipping costs vary based on the shipping address, weight, and fragility of the product.
• Shipping costs are provided separately and not included in the item’s price.
• Duties and taxes for international orders are not included and should be paid directly to the shipping agency upon delivery.
• If a customer refuses to pay these charges, no refunds will be given.
• Delivery for international orders usually takes 12-14 business days, and customs clearance may sometimes cause further delays.
• International orders are not eligible for returns or exchanges.

Handling and Usage

• Avoid rough handling and keep the products away from sharp objects to prevent damage.
• For delicate items like textiles or jewelry, minimize contact with water, perfumes, or harsh chemicals.

Cleaning

• Textiles (e.g., scarves, bags): Hand wash with mild detergent in cold water. Avoid using bleach and harsh detergents. Air dry in the shade to prevent fading.
• Jewelry: Use a soft cloth to clean and polish. Store each piece separately to avoid scratches.
• Wood or Metal Items: Use a damp cloth to wipe off dust. For metal, you can use specific polish to maintain its shine.

Storage

• Keep items in a dry, cool place away from direct sunlight to prevent fading or deterioration.
• Use breathable fabric bags (like cotton) for textiles, or soft pouches for jewelry.
• Store wooden items away from moisture to prevent warping or cracking.

Repairs and Maintenance

• If any handmade product shows signs of wear, consider minor repairs to extend its life, like stitching loose threads or polishing dull surfaces.
• For delicate or intricate items, seek professional help for repairs.

Avoid Extreme Conditions

• Do not expose handmade items to extreme temperatures or humidity, as this can weaken the materials.
• If a handmade product gets wet, dry it gently with a soft cloth and let it air dry completely.

Regular Inspection

• Check your handmade items regularly for any signs of wear and tear, and address these issues promptly.

By following these care tips, you can preserve the beauty and functionality of your handmade products for years to come.