Shipping, Returns & Exchange Policy

Shipping

  • All orders are shipped within 3–5 working days.
  • Most orders are delivered within 7–10 business days. Delivery delays may occur during public holidays or due to unforeseen circumstances.
  • Orders above INR 1000 qualify for free shipping within India.
  • International shipping charges are additional and will be shared separately based on the destination.
  • We ship through reliable courier partners and/or Speed Post.
  • Crafts in India by Agama is not responsible for delays caused by courier partners or circumstances beyond our control.
  • Once your order has been shipped, the tracking number and courier details will be shared via email.
  • You can track your shipment using the tracking number on the courier partner’s website.
  • Delivery will be attempted three (3) times. If delivery remains unsuccessful, the package will be returned to us. Refunds, if applicable, will be processed after deducting the reverse shipping charges.
  • Please provide a complete shipping address, including the ZIP code and a valid mobile number, to ensure smooth delivery.
  • If delivery fails due to an incorrect or incomplete address provided by the customer, any applicable refund will be issued after deducting the reverse shipping charges.
  • If your tracking status shows “Delivered” but you have not received the package, please contact us at ciibyagama@gmail.com within 24 hours so we can investigate the matter with the courier partner.

International Shipping

  • International shipping charges depend on the destination, package weight, and product fragility.
  • Shipping charges are not included in the product price and will be quoted separately.
  • Customs duties, import taxes, and any local charges are the responsibility of the customer and must be paid directly to the shipping agency or customs authority upon delivery.
  • If a customer refuses to pay customs duties or taxes, the order will not be eligible for a refund.
  • International deliveries generally take 12–14 business days, although customs clearance may cause additional delays.
  • International orders are not eligible for returns or exchanges.

Returns Policy

5-Day Return for Damaged or Defective Products

If your order arrives damaged, defective, or significantly different from the product description, you may request a return within 5 days of delivery.

To be eligible:

  • Email ciibyagama@gmail.com within 5 days of receiving your order.
  • Include your order number, a description of the issue, and clear photographs or an unboxing video showing the damage or defect.
  • Claims submitted after the 5-day period may not be accepted.

Return Eligibility

Returns are accepted only if:

  • The product received does not match its description.
  • The item has a manufacturing defect or was damaged during transit.

Please note:

  • Slight variations in color, texture, shape, size, or print placement due to the handmade nature of our products are not considered defects.
  • Each return request is reviewed individually, and the final decision rests with Crafts in India by Agama.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products
  • Special bulk orders
  • Sale or discounted products
  • International orders

Exchange Policy

  • Exchange requests must be initiated within 14 days of delivery.
  • Approved exchanges are issued as a Credit Note equal to the product value. Cash refunds are not provided for exchange requests.
  • If a replacement product is unavailable, a Credit Note valid for six (6) months will be issued.
  • Products must be returned in their original packaging, including all accessories, tags, and inclusions.
  • Returned items will be inspected before approval. If the returned product does not meet the return requirements, it will be shipped back to the customer at the customer’s expense.
  • Missing items must be reported within 24 hours of delivery.

Exchange & Return Process

To request a return or exchange:

  1. Email ciibyagama@gmail.com within the applicable time period.
  2. Include:
    • Order number
    • Reason for return/exchange
    • Clear photographs or an unboxing video (if applicable)
  3. Our team will review your request and provide further instructions.

Requests submitted after the applicable time limit may not be accepted.

General Terms & Conditions

  • Orders cannot be cancelled once they have been shipped.
  • Products purchased during sales, promotional events, or with discount offers are not eligible for return or exchange unless they arrive damaged or defective.
  • Refunds, where applicable, will be processed after deducting reverse shipping charges if:
    • An incorrect or incomplete shipping address was provided.
    • Delivery failed after three attempts.
    • The shipment was refused by the customer.
  • Crafts in India by Agama reserves the right to approve or reject any return, exchange, or refund request after reviewing the claim.